General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

lack of response from GR

Page 0 + 1 of 2

  1. 1
  2. 2
  3. »
ProfilePosted byOptionsPost Date

Glengyle

Glengyle Report 16 Jun 2019 13:07

Has anybody heard from GR lately?
I've been trying to get my Gedcom tree sent to me but no response. Also no answer to my emails.

+++DetEcTive+++

+++DetEcTive+++ Report 16 Jun 2019 13:19

Have you allowed 3-5 working days, excluding bank holidays & weekends?

If you haven’t already, try emailing them directly
[email protected]

Island

Island Report 16 Jun 2019 13:20

I emailed them 2 weeks ago to ask why I hadn't had a renew reminder as per. Nothing!

+++DetEcTive+++

+++DetEcTive+++ Report 16 Jun 2019 13:22

Try posting on the Findmypast Facebook page. That seems to be monitored more frequently than the Genes Reunited one. They’re sister companies, the same support staff ie first point of contact, administer both.

Glengyle

Glengyle Report 16 Jun 2019 13:26

Thanks.
Tried all ways since thursday.
You'd think if they had a problem then they would post it on their board!!!

Island

Island Report 16 Jun 2019 14:01

I wouldn't expect a response already if I'd emailed last Thursday. They are a small team and, I believe, don't work weekends. Patience.

SylviaInCanada

SylviaInCanada Report 16 Jun 2019 17:51

It often seems that there is only 1 person working for GR at any one time ..............

and 3-5 working days is about the fastest response you can expect.

No-one EVER responds on this site any more, and there are few responses on the FB page unless it seems that a comment is really likely to affect GR.

FMP has all the resources, GR is being left to stumble along.

JoyBoroAngel

JoyBoroAngel Report 16 Jun 2019 20:17

Maybe it would be quicker if you tried a Ouija board :-( :-(

RolloTheRed

RolloTheRed Report 17 Jun 2019 15:34

well they ddin't take 3-5 working days to whoosh my empty chairs thread
some you win , ...

JoyLouise

JoyLouise Report 17 Jun 2019 15:40

I wrote something before I went out this morning because I noticed someone else's comment had been reported. Just looked a few minutes ago and the whole thread seems to have disappeared. :-S

UzziAndHerDogs

UzziAndHerDogs Report 17 Jun 2019 16:30

Joylouise, admin of posts are not necessarily the same person as admin of emails

SylviaInCanada

SylviaInCanada Report 17 Jun 2019 17:01

................. and I don't think they are actually reading a reported post to see if it was legit.

More like ..................

"Hey you, your job this morning is to do the RRs. Get it done as fast as you can!"

I don't think they have gone to the computer checking and deleting quite yet.

On the other hand, there have been RR'd posts that have been around for close to a week!

Glengyle

Glengyle Report 18 Jun 2019 13:18

Tha's all fine for emails but I thought exporting Gedcom files was automatic?
Obviously not!
And why is someone from FMP aswering me???

PatinCyprus

PatinCyprus Report 18 Jun 2019 13:26

Because GR is the poor sister to FMP :-S

NB Detective 16th June 13.22 for explanation :-)

+++DetEcTive+++

+++DetEcTive+++ Report 18 Jun 2019 13:57

Glengyle, the gedcom export should be automatic. Unfortunately they occasionally get ‘hung up’. That’s where Support comes in, to arrange a download reset.

Glengyle

Glengyle Report 18 Jun 2019 15:19

If I change to FMP will all my records change over to FMP

+++DetEcTive+++

+++DetEcTive+++ Report 18 Jun 2019 16:45

Either you’d have to start building your tree again, or you’d need to upload a copy of your GR gedcom. Which is where we came in!

Allan

Allan Report 18 Jun 2019 22:10

GR, apparently, monitor some posts.

I am on a long running good natured thread about my wife's travel 'problems'

One post was recently reported, heaven knows why, as there is absolutely nothing offensive on any of the posts.

A day later the post was reinstated.

AnninGlos

AnninGlos Report 19 Jun 2019 09:35

With reported posts, as we are all different with different levels of tolerance, the person reviewing may be more lenient and reinstate while the person less tolerant will delete.

I actually have had no problem with getting a response within five days to an email.

Glengyle

Glengyle Report 20 Jun 2019 08:52

I have 1000's of BMD certs and census records for nearly 30.000 people saved with GR. How can I transfer these to FMP.