General Chat

Thanks for that Debbie, sorry I forgot to answer that part. Mandy, please could you email me directly via the Contact Us page. That way I will be able to go in and have a look at your registration to see what exactly is happening. Thanks, Estelle

Hi Estelle Thanks for the reply, I think Mandy needs to know why does it say she has made contact with someone when she never has? Debbie

Hi Dave, I will pass your suggestion on to our developers. They will certainly consider it for future use on the site. Best wishes, Estelle

Thanks Estelle, I would still like to see my initial email enquiries in a different colour is that possible? xx Dave

Dear all, sorry about the delay in replying to this. You may see the word ‘contacted’ in red if the same member, whom you have already contacted has also entered the other relation names that you have searched for. The system will pick up that you have already contacted the member that has added all the other relation names you are looking for too. For example, you may contact them about a John Smith, then on looking at the other entries for Smith you will see the word 'contacted' as this same member has also added these other names too. You can contact the members again by clicking on the mail icon again to ask directly about the other names in their tree. I hope this makes sense. Best wishes, Estelle

Sorry Mandy, It is obliously a glitch with the Genes Team then. I hope they answer soon. Debbie

PS! The person with 'contacted' beside their name has never appeared in my contacts list either.

perhaps someone might want to test it out. If someone wants to contact me through Genes. then I will be in your contact list. Then delete my name in your contacts so I am no longer there. Then do a name search for Baugh one of the names in my tree. and see if my name shows up even though I am no longer in your contact list anymore. Debbie

No, I definitely have never contacted the person or indeed anyone on their tree since joining GC 2 months ago. In fact, I have only contacted one person about their tree - someone from my 'adoptive' family - and 'contacted' has appeared beside someone vaguely connected to my 'birth' family (I have two separate trees with two separate logins). I know for sure that neither of us have contacted each other and it has caused me some embarassment because that part of the family do not yet know of my existence. I'm not trying to argue with anyone here (honest!) but I'm convinced that GC have done this! Mandy :)

Every now and then I see new names added, like at the moment I can see a name next to new names. When I clicked on to it, it said a name and I thought to my self I have never contacted this person. But thinking back it was when I first started over a year ago and the person in question I contacted for help rather than a connection. So anybody you see with new names and it says you have contacted, you have in the past even if they are not in your contact list anymore. And dont forget a lot of people can change their names so it can be confusing but honestly people you have contacted them or they have contacted you. I know I am not good at explaining things but I know what I am saying. and this subject has been bought up in the past before.

Dave It sounds as if someone you have contacted before has added some new names. Heather

Hi All I think Lesley is right. I have contacted GC in the past regarding this asking if they would clarify the situation for me but got no reply :-( So will you let us know the outcome of your query please Dave. Jeanette

Sorry Margaret, The 'contacts' that we are talking about do not appear in the contacts lists they just appear as a red (contacted) note to the RH side of the names. Clicking on the evelope just says who to contact for an enquiry about that particular name. I always start my GC sessions by having a look at what new names there are, then if I am interested I will look at individual names and that is where I found the 'contacted' notes xx Dave

Hi Dave I think that Christine and Lesley are correct when they say that when we contact someone the 'Contacted' appears next to every name in their tree. If you click on the envelope next to the name it will tell you the name of the person you contacted. Heather

My cousin is a GC member and when we made contact with each other, he let me have access to his tree. Afterwards, all his contacts showed up as 'contacted by me' even though I didn't physically do it myself. Aileen

Hi, it's me again! I haven't contacted anyone at all with the surname that has 'contacted' beside it. It's my newly-discovered uncle's wife's family, which is why I'm waiting for the go-ahead from him before I make any contact. This is why it's rather embarassing if GC has made the contact on my behalf. I shall follow this thread with interest, and maybe you could share GC's reply Dave. I shall certainly email them myself today. Best wishes, Mandy :)

Christine I think you're right. From my own experience, (Contacted) appears next to all the names included in the tree of any person you have had contact with in any way - either directly responding to a person found in a search, replying to a message on the boards, or if they have contacted you.

Hi everyone. I have wondered about this in the past too. I don't think G.R. make contacts with anyone on your behalf, what I think happens is if you contact someone about a name that is in your tree, it shows contacted against ANY name that person has in their tree, even if it's not one in yours. I also wondered if perhaps when you contact someone about perhaps a query on one of the boards, if that too shows up beside their names as contacted. It is pretty confusing if it does. Does anyone else know if thats the case? Christine

Hi, I'm glad I'm not the only one with this problem. I managed to send out an email to Estelle - genes team last night and I'm now waiting for a reply. I've just had another thought though perhaps when we email someone re 'Joe Bloggs' or whoever then 'contacted' in red is placed against all their names? I would definately like to see direct email contacts in a different colour. xx dave

Hi Mandy. That has happened to me. There was a new name on List and when I clicked onto it it had Connacted already..But I didn't.. I in fact got in touch with the person about a different name.so perhaps this automatically done for us.. Bit embarassing when you have to say. The boeards says I've contacted you but do not know what about!!! Pat