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Problems with new downloadable charts.

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ProfilePosted byOptionsPost Date

Little Lost

Little Lost Report 29 Nov 2004 07:29

Hi, first time I had seen the Fan chart. Printed it of and it was fine. Shame there is not much room to write all the names in the boxes but I am sure I could draw my own but bigger. Just need a big piece of paper now. LOL Gloria

Karen

Karen Report 29 Nov 2004 03:03

I have had printing probs too thats why i am nudging ok

PennyDainty

PennyDainty Report 26 Nov 2004 19:11

Thank you Michelle and team, just checked and the black boxes have GONE! Good to know you are tackling problems quickly and efficiently. best wishes Christine

AnninGlos

AnninGlos Report 26 Nov 2004 14:42

I don't know if they have resolved the problem but I have just printed off the fan chart with absolutely no problem. I have Epson Stylus 760 printer, Acrobat reader, SP2 Windows XP Ann Glos

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Louise

Louise Report 25 Nov 2004 22:50

nudge - a few people on the tips boards are still posting about this and still having problems.

www.Siouxhealer

www.Siouxhealer Report 25 Nov 2004 21:19

Figured I'd try it just to see what the problem was ..... Yup I have black boxes too :( Windows XP pro Service Pack 2 Adobe 6.0 Epson Stylus C62 Sioux

Kim

Kim Report 25 Nov 2004 20:30

I've got black boxes too on windows xp with epson c42 printer and acrobat 6.0 Cheers Kim

McAnne's Gahan-Crazy

McAnne's Gahan-Crazy Report 25 Nov 2004 18:40

If the 'techies' still need feedback.......?? I have Adobe 6.0 XP - SP2 Lexmark printer Oh yeah - and I had the shaded areas in varying denisty.

Unknown

Unknown Report 25 Nov 2004 15:29

oh no! I have a problem now - printer has run out of black ink!!!!!!!!!!

JackyJ1593

JackyJ1593 Report 25 Nov 2004 15:25

I have just installed a new printer Epson Stylus C86 and have downloaded the latest Acrobat reader and charts today. I too have the black / grey boxes at the bottom of the chart. I am running Windows 2000. Jacky

Researching:
Keady, Kilkenny, New Ross, Fulham, Battersea, Clapham, Swaffham, Upton Upon Severn, St. Mary Cray

PennyDainty

PennyDainty Report 25 Nov 2004 14:09

Thank you Michelle for your quick response, appreciate it Christine

Genes

Genes Advisor Report 25 Nov 2004 14:02

We're hoping to have this working for everyone by tomorrow. Thanks for your patience.

Judith

Judith Report 25 Nov 2004 10:51

nudge

Sue In Yorkshire.

Sue In Yorkshire. Report 23 Nov 2004 18:34

I have just printed 6 fans,6 pedigree and 6 family group sheets off. And all mine have printed perfectly,just as you see it on screen. Sue

VIVinHERTS

VIVinHERTS Report 23 Nov 2004 10:51

I downloaded and saved to disk last night. Just read the post so I thought I'd see how my fan printed. Printed using the print button on Adobe 6.0 although had to change it to landscape myself. I do not have the black and grey boxes but..... all the text is in bold and the lines of the fan are faint, almost like the printer has run out of ink....but it hasn't! I'm running Windows ME on a pc/laptop, have Adobe 6.0 and use an Epson Stylus C44UX. Any help Michelle? Viv

Researching:
Researching Tucker in London/Australia. Cliff in U.S.A. Fuller, Eaton & Sa(u)nders(on) in Bedfordshire. Turner, Morley, Blythe & Webb in Cambridgeshire/Suffolk. Want in Hertfordshire.

BABZ...

BABZ... Report 23 Nov 2004 10:27

I am using Adobe 6. Have a HP deskjet 845c printer. Windows XP with SP2- Also getting the black fading to grey boxes at the bottom of the printout on the fan. GRRR!! ...Babz

Patricia

Patricia Report 23 Nov 2004 10:12

I have adobe 6 and using a Samsung ML1210 laser printer and I am getting the grey boxes also. And using PC Windows XP with SP2.

Genes

Genes Advisor Report 23 Nov 2004 09:44

Thanks for your response Chrstine. Here is what our tech person is saying: 'If you can find out which version of Adobe they have, and perhaps which Operating System (OS) they use (Mac or PC). This way we'll stand a chance of identifying the 'common' problem.' If anyone that is experiencing the black squares on the fan chart can answer this (either by posting) or sending a message directly it would be really helpful.

PennyDainty

PennyDainty Report 23 Nov 2004 09:26

Hi Michelle, thank you for looking into this. I have adobe reader 6.0. BTW Great idea having the charts on here. Christine

Genes

Genes Advisor Report 23 Nov 2004 09:14

We're trying to figure this out. What version of Adobe are you using?

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