General Chat

Well, what do you know!
As I said in a previous post, I escalated my complaint with Paypal in the hope I may get my money back.
Just now the post lady delivered me a letter which was from Royal mail! I opened it to find a letter of apology as they say they failed me??? I don't really understand that.

I sent them pictures of the package as evidence to help them track the package.
attached was a cheque for the amount of goods plus the postage.

I am at a loss as to why they have refunded me. It was returned to me (the package) with a sticker ticking the box marked unclaimed. So, I assumed it was delivered to the address on the package, but noone was at that address to claim it?

So how it is Royal Mail's fault?
Am I correct in thinking, I had better email PayPal and let them know Royal Mail refunded me or should I wait until the 13 Sep which is the time allowed for the company to respond?

It would be interesting just to see what the company says out of interest. Then after that maybe I should then let PayPal know?

Suggestions please.

Florence in the hebrides
Edit: Im not trying to defraud anyone by the way, just wanted to get to the bottom of the matter.

I would hold onto the cheque in the meantime, until PayPal have responded.

Then if PayPal also refund your money, return the cheque to Royal Mail, as it doesn't seem to be their fault.

I understand you ordered direct from the company. It's a pity you didn't do so via Amazon, as then there would have been no problem returning them and getting a refund.