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Anyone elses trees not loading?

ProfilePosted byOptionsPost Date

Caroline

Caroline Report 19 Apr 2020 21:48

I went on here now and suddenly I had been signed out so I wonder what they did when the trees were down the last few days. Of course, I couldn't remember the password so had to reset it. I never have to sign in normally!! :-)

Merv

Merv Report 17 Apr 2020 22:30

It's back,Hooray!!! :-)

greyghost

greyghost Report 17 Apr 2020 22:26

Mine has loaded - problem sorted maybe.

SylviaInCanada

SylviaInCanada Report 17 Apr 2020 21:57

Have any of you emailed ..............

[email protected]


Though you might not get a response until Monday at the earliest ................

they only work business hours Monday to Friday, ca 8 or 8:30 am to ca 4:30 pm


If any of you have a tree on FindMyPast, see if that is working OK ............. FMP is not the preferred site for the owners, GR is the poor little Cinderella sister.

If the FMP system is working correctly, then they will be working on it ;-)

I do have a sub to FMP but not a tree.

Inky1

Inky1 Report 17 Apr 2020 21:20

Having read this thread I called out a gedcom. The GR email arrived 5 minutes ago. I have not checked the file but it is of the correct order of magnitude for the number of records I have. (ie a bit bigger than my previous call out as I have added some folk)
But just now my tree will not load on here. Probably a software glitch needs fixing. I would guess that members data is still secure.

Merv

Merv Report 17 Apr 2020 21:15

I do my tree every day since lockdown.
Now getting withdrawal symptoms!!! ;-)

PatinCyprus

PatinCyprus Report 17 Apr 2020 20:37

General Chat played up earlier, most strange happenings.

Lynnedee

Lynnedee Report 17 Apr 2020 20:31

Haven't worked on my tree for a good length of time and the thought of all that information getting lost …., so I'm glad I've seen you too are all having the same problem

Tom

Tom Report 17 Apr 2020 20:21

Typical that I decided to leave it to tonight to do some work on it!

Tawny

Tawny Report 17 Apr 2020 20:18

My tree won’t load either. System glitch maybe.

Tom

Tom Report 17 Apr 2020 20:13

Cant get my tree to load at the moment. Looks like an issues at GR end??