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Contacting Supporrt Team and Additoinal Features

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 12 Apr 2020 22:01

ALWAYS email

[email protected]

as Pat posted.

email also found under Company Information, as well as mailing address

They work from ca 8 or 8:30 am to 4 or 4:30 pm, UK time, Monday to Friday, and say they will respond in 3-5 working days.

They are also the sister company with Find My Past and occupy the same offices, although FMP is the one with all the support.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

PatinCyprus

PatinCyprus Report 12 Apr 2020 13:46

At the end of Terms and Conditions

[email protected]



:-)

Researching:
Lloyd,Paddock,Cooper,Morris,Rigby West Midlands Salop Worc

Mark

Mark Report 12 Apr 2020 12:56

I'm am a UK paid up Platinum member but keep getting told I must pay for "Additional Features" when I look for stuff such as diocesan baptism records in the UK. Why?

I've tried to contact the Support Team but there is no link that I can see, I just go around in circles. How do I do it?

I don't feel very happy with the site at present.

Mark