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Contacting Supporrt Team and Additoinal Features

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Mark

Mark Report 12 Apr 2020 12:56

I'm am a UK paid up Platinum member but keep getting told I must pay for "Additional Features" when I look for stuff such as diocesan baptism records in the UK. Why?

I've tried to contact the Support Team but there is no link that I can see, I just go around in circles. How do I do it?

I don't feel very happy with the site at present.

Mark

PatinCyprus

PatinCyprus Report 12 Apr 2020 13:46

At the end of Terms and Conditions

[email protected]



:-)

Researching:
Lloyd,Paddock,Cooper,Morris,Rigby West Midlands Salop Worc

SylviaInCanada

SylviaInCanada Report 12 Apr 2020 22:01

ALWAYS email

[email protected]

as Pat posted.

email also found under Company Information, as well as mailing address

They work from ca 8 or 8:30 am to 4 or 4:30 pm, UK time, Monday to Friday, and say they will respond in 3-5 working days.

They are also the sister company with Find My Past and occupy the same offices, although FMP is the one with all the support.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.