General Chat

I had error messages yesterday

had the error message after posting Brine, on the anagram thread

I have reported it, the more people who report it the better

Morning Ann, it may help if you could put up the contact details for those who don't know it as it is difficult to find :-) :-) :-)

I had it all day yesterday and I have also had it this morning twice.

[email protected]. Is the contact address.

Twice in half an hour, so it is back again. :-( :-( :-(

Hi Ann, I missed your original post so didn't know you were having issue again. I have been getting the error messages for the last couple of weeks. I have now sent an e-mail to GR to let them know.

It is getting worse

Its really bad today and I did contact customer support yesterday but it no better today.

I am having reall trouble getting to my thread. I have to go to GR and then click on the logo and go to general chat and try to post on there but it dos'nt always work. :-| :-| :-|

Had a reply. Here it is:-

Dear Mel,

Thank you for getting in touch.

I am sorry to hear that you are experiencing an issue with using Genes Reunited.

To allow us to assist further please can I ask you to confirm which operating system and internet browser you are currently using?

The following link will be able to assist with confirmation:

http://www.thismachine.info/

Please copy the information on the page about our device and reply to this email with those details.

Many thanks in advance of your co-operation.

With kind regards,


Eleanor
Genes Reunited Support Team

I have been out all morning but it is bad again this afternoon so I have contacted Eleanor yet again.

I have had a response from GR saying pretty much the same thing as in Mel's response. Clear your cache, confirm operating system and which browser you are using. They also asked for a screen shot of the error message. I used the link they provided to find out what version I had for the browser, but it was a different link to the one they gave Mel, so I tried that one as well, and got a different version from each of the websites :-0 :-0

Eleanor has responded again to advise that the 'techies' are investigating, but could I confirm if it was happening when using a different browser. I have just replied to say yes, it is happening with Chrome as well.

I was away for almost 48 hours, but I got on OK yesterday evening (ca 4 am UK time), and again this morning (ca 5 pm UK time). No problem just now either.

Somehow Eleanor's responses are sooooooooooo reminiscent of what GR staff have always said when we have these problems!! :-(


FWIW ...... I use Mozilla Firefox, use a desktop which I've had since 2003 and which still has Windows 7 loaded!