General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Profile	Posted by	Options	Post Date
Member Since: January 2009 Posts: 33 Send Message	Lisa	Report	2 Feb 2019 20:54
Member Since: January 2009 Posts: 33 Send Message	Apologies for posting here but............... is anyone else having trouble getting their tree to load?
Member Since: February 2003 Posts: 29 988 Send Message	+++DetEcTive+++	Report	2 Feb 2019 21:10
	Yes. Does anyone have a shilling for the meter? ;-)
	Researching: Dormant member as from 20 Sep 2019 . Click on my board name to send a message
Member Since: September 2005 Posts: 9 114 Send Message	Caroline	Report	2 Feb 2019 21:59
	Got a washer will that work ? Yep problems loading tree again! It's the snow what else :-)
Member Since: December 2005 Posts: 3 Send Message	Audrey	Report	3 Feb 2019 00:25
Member Since: December 2005 Posts: 3 Send Message	I've had problems since 7pm on 2nd February. Reloaded tree once, but as soon as I went to edit someone it just beach balled
Member Since: April 2004 Posts: 46 062 Send Message	SylviaInCanada	Report	3 Feb 2019 03:51
	have you tried complaining to GR??? They do not respond to post on the Boards Contact support ......... [email protected] They will usually reply in 3 business days ....... they work Monday to Friday, ca 8:30am to ca 4:30 pm
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.
Member Since: December 2004 Posts: 4 936 Send Message	Gillx	Report	3 Feb 2019 08:45
	My tree won't load, it did on the first attempt, but when I tried again nothing happened. It started playing up last night. I hope it's sorted soon.
Member Since: January 2009 Posts: 33 Send Message	Lisa	Report	3 Feb 2019 10:16
Member Since: January 2009 Posts: 33 Send Message	Looks like we're back in business, guys.
Member Since: January 2009 Posts: 33 Send Message	Lisa	Report	3 Feb 2019 10:21
Member Since: January 2009 Posts: 33 Send Message	Or maybe not.....
Member Since: August 2006 Posts: 139 Send Message	Maureen	Report	3 Feb 2019 10:32
Member Since: August 2006 Posts: 139 Send Message	I haven't been able to download my tree for 2 days I can't find anywhere on the site to contact Genes to ask about it. So frustrating! Maureen
Member Since: January 2009 Posts: 33 Send Message	Lisa	Report	3 Feb 2019 11:12
Member Since: January 2009 Posts: 33 Send Message	And my subscription is due to be renewed....... I have just emailed them asking to extend the period. Maureen, here is the email address: [email protected] But you're right - I couldn't find this on their website (the contact us section sends you round in circles).
Member Since: February 2003 Posts: 29 988 Send Message	+++DetEcTive+++	Report	3 Feb 2019 11:15
	Maureen - you do need to contact GR directly. They'll be able to reset the gedcom download request. It's been know to get 'hung up' in the past.
	Researching: Dormant member as from 20 Sep 2019 . Click on my board name to send a message
Member Since: September 2005 Posts: 9 114 Send Message	Caroline	Report	3 Feb 2019 11:44
	Lisa they won't answer until tomorrow at least, and good luck with your extension request if it works let us know! :-D
Member Since: January 2009 Posts: 33 Send Message	Lisa	Report	3 Feb 2019 12:36
Member Since: January 2009 Posts: 33 Send Message	Ha, Caroline - well, I can't see who I'm supposed to be researching! Keep you posted :)
Member Since: June 2004 Posts: 1 Send Message	Susan	Report	3 Feb 2019 13:03
	I've been having a problem since last night - thought it was my PC settings but obviously not. So annoying !!
	Researching: Bradley, Beck, Seaman, Wade, Cottenden, Hills, Broomham, McLeod, Coombs Yorkshire, Cornwall, London, Kent, Essex, Dorset
Member Since: January 2011 Posts: 108 908 Send Message	JemimaFawr	Report	3 Feb 2019 13:41
	Mine is not loading either :-(
Member Since: January 2009 Posts: 33 Send Message	Lisa	Report	3 Feb 2019 13:45
Member Since: January 2009 Posts: 33 Send Message	What am I going to do with my Sunday afternoon now? :-D
Member Since: October 2004 Posts: 3 Send Message	Colin	Report	3 Feb 2019 14:56
Member Since: October 2004 Posts: 3 Send Message	Neither is mine
Member Since: October 2004 Posts: 3 Send Message	Colin	Report	3 Feb 2019 15:04
Member Since: October 2004 Posts: 3 Send Message	Has anyone actually received a reply to any message from Genes Reunited. I have written to them a few times now, including this morning about this issue, but I have NEVER received a reply - not even a standard 'your feedback is important to us' . Clearly we don't matter (its only our money that's important to them and they already have that!). p.s. I have also ask for recompense. p.p.s. I have also had to do some proper searching to find the email address - clearly they don't want to be contacted.
Member Since: November 2004 Posts: 1 Send Message	Ian	Report	3 Feb 2019 15:07
Member Since: November 2004 Posts: 1 Send Message	It's 15:05 on 3rd February now and the site is still not working. I hope I get a refund or an extra day at the end of my subscription.
Member Since: October 2004 Posts: 3 Send Message	Colin	Report	3 Feb 2019 15:14
Member Since: October 2004 Posts: 3 Send Message	Has anyone tried ancestry.co.uk ? I'd be interested in opinions - it looks cheaper and, lets face it, I can't say I am very impressed with he GR searches. So, if the tree is not working then the whole site is doom to go the same way as the rest of the DC Thomson empire!

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