Genealogy Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Ancestry Advice - IT WORKS!

ProfilePosted byOptionsPost Date

Unknown

Unknown Report 24 Jan 2005 18:35

See below

Unknown

Unknown Report 24 Jan 2005 18:38

For over a week now I've been unable to download images. I can click on view image, the image appears but the download status bar never even moves and an hour later the screen remains fuzzy and unreadable. I've checked my subscription and that's okay till 25th Feb 2005, so it isn't that its expired. I've e mailed them twice but so far had no reply and this afternoon I tried logging onto ancestry using hubbie's computer and its exactly the same so it isn't a problem with my laptop. Given the length of time I've been 'without' it and the fact that I've already sent two very polite e mails requesting help, do you think I'm justified in now sending a rather snotty one AND asking for an extension to my sub to allow for the time I've not been able to use it? It's obviously not a Universal problem cos Heather, Rosemary and Tracy have all been able to obtain the images I need and send them to me!

CelticShiv

CelticShiv Report 24 Jan 2005 18:47

have you tried switching between the advanced and basic viewer to see if that helps.

Unknown

Unknown Report 24 Jan 2005 18:50

Siobhan Tried both and makes no difference Tried disc clean up, tried de-fragging. It's not a problem with my comp, its with them, or it would work on Mark's and it doesn't Lou

CelticShiv

CelticShiv Report 24 Jan 2005 18:55

it could be your internet provider is slow with downloads. but probably not. No more suggestions I am afraid.

Unknown

Unknown Report 24 Jan 2005 18:57

Its definitely not that either. I connect thru AOL, Mark thru Wanadoo!

CelticShiv

CelticShiv Report 24 Jan 2005 19:00

have they not responded to any of your e.mail at all. If they have not replied, then I can see why you would want to send a snotty e.mail as so would I. Send one stating that unless the issue is sorted you will not be renewing your membership. I bet you will get a quick response then.

Unknown

Unknown Report 24 Jan 2005 19:01

Siobhan I first e mailed them Tuesday of last week to flag up the problem. Sent a 2nd e mail yesterday when I realised I still couldn't view the images. So far no response to either e mail Lou OH ACTUALLY...I'm lying! They sent me a lovely e mail reminding me of my password which I was putting in correctly in the 1st place!

Unknown

Unknown Report 24 Jan 2005 19:09

Ok...well my knowledge of computers can be written on the back of a 1st class stamp so can someone tell me how to delete the viewer and reload it. I remember switching to the enhanced viewer but I don't think I ever had to download the basic one. It just worked!

kim

kim Report 24 Jan 2005 19:47

if you scroll down on the page your viewing,it gives you the option to switch back to normal viewer

Unknown

Unknown Report 24 Jan 2005 20:04

Thanks Kim Nah, still doesn't work. Aaargghhh!!!

Walter

Walter Report 24 Jan 2005 20:11

Lou, have you tried downloading the viewer again with the hope that it overwrites your current one which may have a fault?

Unknown

Unknown Report 24 Jan 2005 20:12

Er....NO! But at this stage I'm willing to try anything once!

CelticShiv

CelticShiv Report 24 Jan 2005 20:15

it might have something to do with active x viewer, perhaps you haven't one installed especially if you have xp service pack two, as it would of blocked the download upon loading the page.

Unknown

Unknown Report 24 Jan 2005 20:17

Siobhan I have no idea what you just said BUT it worked fine up to last Tuesday and has done since I joined in...whenever it was (I bought 6 months!). I'm currently in the process of attempting to do whatever Walter told me to do and hope I don't wipe my entire hard drive in the process. Pooters are NOT me! Lou x

CelticShiv

CelticShiv Report 24 Jan 2005 20:20

Hope you get it sorted Lou, as I know it would drive me mad if it didn't work. I would be e.mailing ancestry every 5 mins till the sorted it.

Unknown

Unknown Report 24 Jan 2005 20:22

Doesn't help that I'm so crap with computers. Not sure what I did this morning but I've managed to delete Adobe Acrobat and just had to re-download that!

Unknown

Unknown Report 24 Jan 2005 20:25

YES....it works! Thanks Walter, a star yet again! And thanks to everyone else for your suggestions! Finally I can stop harassing people for images! Lou (very happy bunny now!) xx

CelticShiv

CelticShiv Report 24 Jan 2005 20:27

yippeeeeeeee, welcome back

Unknown

Unknown Report 24 Jan 2005 21:03

Veronica I KNOW! That's 2 things I've successfuly downloaded today without messing anything else up. VERY proud of myself! Lou x