Genealogy Chat

The other week, I switched from the £10 monthly subscription to the £79 a year one. Originally I hadn't known how long I'd need it so now decided to change it to the yearly one. All sorted, card details fine - came up on my bank statement. This morning I got a thing through the post from Ancestry - one of those 'Sorry you're leaving' etc things, also mentioning the current offer that's on. Could it be that Ancestry has got mixed up somewhere? As far as I can tell, I am still able to access all the services.

There was probably a gap between your first sub ending and your new one. However, if it were me, Id ring them up anyway and say why cant I have the discount. (I did ring them when I heard some people were getting the sub for just over £55 per annum and I asked why I couldnt have it for that. After a minute they came back on the phone and said, Yes you can have it. They refunded my £80 sub and then took the £55 one - Have a go, its worth trying)

prob a silly automatic computer thingies. It notes you have left, cos you have moved from monthly, but failed to note you had also joined the anuual. Bad programme writing somewher along the line. Gerry :-))

Funnily enough, it sent me a questionnaire as well saying 'How could we improve' so I filled it in to the effect that I was still a customer and had upgraded. Haven't managed to post it yet. I think perhaps it must be a computer thing. I think we forget that they're not humans sometimes.