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very annoyed member
| Profile | Posted by | Options | Post Date |
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Unknown | Report | 5 Apr 2004 01:25 |
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Hi all, So far i ahve been unable to do anything on this service. I have sent three e-mails to support with no response. Here is a copy of the latest one: Hi. This is now my fourth e-mail to you. So far I have not received any response from anyone and I am somewhat annoyed. I have paid to join this site and so far it has been a total waste of time. I have been unable to enter information or retrieve it. The only thing I can access regularly are the message boards. e-mails to support remain unanswered. Here once again are a list of the problems I am having: Your Tree: Error drawing your tree - please contact support Your Names: Your Names Click here for help Welcome Emlyn Price You currently have 0 entries in your tree - which includes 0 unique surnames. Below is a list of surnames that appear in your tree No Surnames starting with this letter Name Summary: Name Summary Click here for help New names added since: Days (Maximum 14) Click Here to Update Interval Surname Entire Database Your Tree Changes Immediate Family: Immediate Family click here for helpError in immediate family - please contact support Your Relations: Your Relations click here for helpHappyGenesConnected error '800a9c68' Application-defined or object-defined error /GenesConnected.asp, line 13 Your Ancestors: Error viewing tree - please contact support Your Contacts: Your Contacts click here for helpYou have not sent or received any Contacts yet I keep sending you e-mails and nothing happens. I recently attended one of your "focus" groups and made the point there that so far this service has been a total disaster as far as i am concerned. I would be grateful for a response this time around? I am also copying this to the general message board as a record. Hopefully bearing in mind this is part of a commercial service some response will be forthcoming Emlyn |
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Genes 
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Report | 5 Apr 2004 06:40 |
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Dear Emlyn, I am sorry to hear that you have been having trouble using the site. I can assure you that your email will be answered in the next 24 hours. We answer emails on the support team from Monday to Friday. |
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Unknown | Report | 11 Apr 2004 14:00 |
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Hi Debra - what is the problem, can anyone here help you.Not me necessarily but others are very helpful and technical.If you put a message on Tips Brd or here saying where you are having problems etc l'm sure someone will respond, even try the chat brd. Good luck:0) Jude |
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