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HELP!MY SCANNER WON'T SCAN!!!

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ProfilePosted byOptionsPost Date

John

John Report 3 May 2004 00:01

Thanks folks!! i'll try everything, but more suggestions would be welcome!!!!

Ernest

Ernest Report 2 May 2004 23:04

I have just had a new pc built, it did not want to know my rather expensive Microtec scanner. After messing around desperately trying to get it working I took the pc and the scanner to the PC builders and threatened those very nice people with the direst of black spells. 2 hours later it was buzzing away like a goodun. If the scanner was new at xmas take it back and tell them what system that you are using. It could be a fault in thwe scanner or it could be that your PC is to old to be compatible with it, in which case OOPS. Best of luck ERNEST

Sandra

Sandra Report 2 May 2004 22:13

Hi John, I always go to the PC ADVISOR site. Put PC Advisor in Google and it will come up. There will be someone in the Forum who will help. Very Techi people on there. Very quick and easy to use and you get an email when someone replies if you are not logged in. Join up is Free. Sandra

John

John Report 2 May 2004 20:56

Cheers Baz, i've done that!! no results!!! but thanx mate

Essex Baz

Essex Baz Report 2 May 2004 20:50

Hi John, Try going to HP website, and downloading the latest drivers for your model.

Sandra

Sandra Report 2 May 2004 20:47

have you tried re booting your computer or mayne using a programme like wizard to find it, i'm not good on computers just a thought or try judy in the states shes normally on the tips board, sorry i can't ne more help sandra

John

John Report 2 May 2004 20:29

Dennis, i tried deleting and reloading it but it didsn't work!!!! any more suggestions!!????

purplehaze

purplehaze Report 2 May 2004 20:28

bump

Unknown

Unknown Report 2 May 2004 17:36

Hi John Hubby says it sounds as if the drive isn't registered properly, so try re-installing the software (after you've de-installed it first). Hope this helps; if not, post another message or feel free to email direct, I'll be on the pc on and off throughout the evening. Good luck!

badger

badger Report 2 May 2004 17:36

Sounds to me as though the programme has a few corrupt files ,i would suggest deleting it ,and reloading ,then see if it works okay If that dosn,t work shout for Judy in the states ,if that lady hasn,t got the answer, you are in bother. Denis.

Researching:
Baird,Barnes,Sturgess,King,Bristow, Mead,Brooks,Lane,Bartlett, Tyneside Chesham, Bucks,London & home counties

Sue In Oz

Sue In Oz Report 2 May 2004 17:31

Sorry John,I cant help you but I will nudge you up the list Sue

John

John Report 2 May 2004 17:18

can no one help me!!!????

John

John Report 2 May 2004 16:06

Can anyone please help me? my daughter got me a hewlett packard printer/scanner/copier for xmas, but i've NEVER been able to use the scan feature!! when i press scan it says "library not registered" on screen error o, don't know what to do! hp don't reply to my e-mails!!!