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Contacts trees can't get in or email gc

ProfilePosted byOptionsPost Date

Sandra

Sandra Report 3 Jun 2004 19:12

Hi Is anyone else having problems viewing contacts trees, i can gat in to details but noe the tree, says i'm not authorised when i am. also can't e-mail gc sandra

Debbie

Debbie Report 3 Jun 2004 19:15

It says the same for me as well, obliously something else they should have concentrated on, instead of changing the name. I emailed them yesterday allright, but I havnt had a reply so they might not have got it. Debbie

Sandra

Sandra Report 3 Jun 2004 19:18

Thanks Deb really annoying,someone contacted me with a connection today, and the site was down this morning,now i'll have to wait GGGRRRRRRRRRRRRRR lol sandra

Rebecca

Rebecca Report 3 Jun 2004 19:18

Hi Sandra, There is a thread about this on the tips board. Quite a lot of us are having the same problem, although I managed to email them ok (I think!). If they actually reply to my mail, I`ll let you know! Rebecca

Helen1959

Helen1959 Report 3 Jun 2004 19:19

Hi Debbie and Sandra, When trying to view other people's tree's, they need to give you permission to access their tree, if you go to Your Contacts, you will see who you have e-mailed or who has e-mailed you and whether you have given them access or they have given you access. i hope you understand this from my explanation. Helen PS. if you click on View other trees it will tell you who has given you access

PennyDainty

PennyDainty Report 3 Jun 2004 19:19

I mentioned this earlier on another thread, not being able to access other trees . Yet another problem. So much for the site getting better. Hope they get their act together soon. Helen, this is trees that we have been given access to and been able to view before, but are now being told we don't have authority to view. Christine

Sue

Sue Report 3 Jun 2004 19:22

Helen I cannot access the trees I have been allowed to view. I can access the names in the trees, but not the actual tree. There is an error message saying access is denied. I have had no problem before. I think that is what Sandra and Deb mean too. Sue

Helen1959

Helen1959 Report 3 Jun 2004 19:28

Guess What, I've just tried and it won't let me view either. Grrrrrrrrrrrrrrr WHAT ARE THEY UP TO?????????????? Helen

Sandra

Sandra Report 3 Jun 2004 19:31

Hi Helen i have a lot of contacts, i just couldn't view the trees tonight, even the ones i had previously thanks for the explanation anyway sandra

MaggyfromWestYorkshire

MaggyfromWestYorkshire Report 3 Jun 2004 19:32

Same here too!!! Maggy

Sandra

Sandra Report 3 Jun 2004 19:33

christine sorry i didn't even look at the threads, before i posted this, no offebce was meant. sandra

Foxyfeline

Foxyfeline Report 3 Jun 2004 19:41

Same thing's happening to me, must be a technical problem. Very annoying!! Lisa xx