General Chat

I have had my mobile for about 6 years now and I want to change my price plan to Smart Step. This should be easy I thought - but oh no, because I cannot remember my password after never having to use it in six years I'm met with a tuff sh*t attitude, we can't you. Any suggestions on how many sticks of dynamite should I use. Lin

Hello Lin, I don't think you need to produce a password to change your contract plan, as they have your record in their computer anyway. Are you trying to change over the phone or online, which is always more difficult, particularly if someone is playing silly beggars ate the other end! We've got a local Vodafone shop in Barnstaple, and I've always found them most helpful. Try and find your local shop, if there's one near. Good luck! Philip

Thanks Philip I telephoned vodafone direct and this is where I come up against the barriers. I have emailed them - no response as yet - I did not know you could do it online. Lin

Lin Can I suggest you ring them and tell them your wanting to change to a different supplier and you need the code for swapping your number to the new provider. I did this in February and they not only sent me a new phone they beat the tarriff I was gonna have with Orange and halved the rental for six months (I now only pay 7.50 a month) Have a look at other plans for Orange, O2 etc then call Vodafone and say - I've seen this great plan and I'm leaving you - they panic to keep you and if they think you're going they won't get all sweaty over passwords etc Good luck Zoe

Hi Zoe I'm Pay as you go Lin

Lin That shouldn't make any difference. Have a look at other providers pay as you go offers and do as zoe says. If your looking to go from pay as you go to contract you won't be able to port your number. Similarly you can't from one provider to another on pay as you go. You've got nothing to loose girl, get sh**ty! lol Jeanette

DOH!!!

Oh Jeanette ok I'll have a rummage for my sh*t attitude Well here goes.. wish me luck ta to you all Lin >:)

Dead right, Zoe, nothing like requesting the transfer code for putting the wind up them! Lin, sorry, I probably wasn't clear enough earlier. I'm not sure whether you can change package online, but I was assuming that they might well want you to input your password, in which case you'd be stuffed! Mysuggestion was that you try and do it face to face, if there's a local Vodafone agent, as they have a computer terminal and can call all your details up. You can also see the colour of their eyes, if you have to start using threats! lol! Good luck (again!)! Philip

Thanks Philip I have just received an email from Vodafone and they have suggest that I dial 2345 and change from there all done via the phone pad. If that proves fruitless them it will be nose to nose contact down the local shop. Anyway will let you know the outcome and whether I had to call the emergencies for the poor guy. ttfn Linda