General Chat

Hi everyone, We would like to apologise for the site difficulties over the weekend. GR experienced a database problem which caused the site to shut down on Saturday evening. Our technical team worked all weekend on this and have now installed a new database server. The site should now be fully functional. If you experience any problems please email support. Thank you for your understanding, Michelle

Michelle, Thank you for letting us all know what happened. I do think however that the message that the site was down for "planned mantenence" was somewhat misleading in these circumstances - perhaps consider re-wording it in future ? Paul

nice to see you back - I took to my bed in the huff cos I couldnt get the site lol

Thanks Paul. Yes, definately.

michelle thankyou for getting genes up and running again. i was having withdrawals:) its so good to see you back. after all,you ARE the best genealogy site on the net !!! susie

hi michelle thanks for letting us know, i took it that something had crashed as i never saw a message for planned maintenance on the threads. glad the sites back up sandra

OOOOOh youve made a rainy Monday happy again !! Elaine x :o))))))))))))))

Thanks Michelle. It was really bad wording to say, "restore very shortly". I and many others kept going back frequently to be greeted with the same message. Happy now though.

John, In their defence, it's often very difficult to say how long a piece of work like this will take - no doubt the team attempted to resolve the problem before deciding to install a new server - all of which takes time. Been there, done that, got the T shirt. Paul

That's true. After a while would they realise it was going to take more than a short while (30-60 minutes) though? Doesn't matter now! :O) What size T shirt do you wear?!

Hi Michelle Thanks for the explanation...glad its back now. For the length of time the site was down...maybe next time a blanket email to members could be forwarded? or would this be an impossible task (thousands of members) ...Babz

Hi Joy at 50 degrees!

Thanks Michelle, i was nearly going to have a detox,!!! Wondering..Is it my imagination, or is it possibly that not too many people are into the site yet, but the refresh rate seems astronomically quick, this morning Bob

Large lol

Apologies about the wording regarding how long the site was going to be down. It did take longer than we ancipated. If the future we will make sure the wording is updated. Thanks, Michelle

Joy, John...........Joy does your "kentish maid" refer to your birth place? By my calculations your reference puts you South-ish of Salisbury ( Always willing to be corrected!!) Bob...

Joy, I have rellies down there (aunt and uncle) in Verwood, nr Ringwood, is that near you ?

thanx for letting us know what happened michelle. best wishes melinda

Nudge for anyone who has missed the 'real reason'!!............

michelle still having problems with this site after saturday night and sunday not being able to use it.do we get an extra two days of membership for the inconvinience?