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Call Centre Enquiries

ProfilePosted byOptionsPost Date

Ramblin Rose

Ramblin Rose Report 27 Jan 2005 10:00

Thank You Simon,those were fun-Rose

Simon

Simon Report 27 Jan 2005 09:48

Samsung Electronics Caller: "Can you give me the telephone number for Jack?". Operator: "I'm sorry, sir, I don't understand who you are talking about". Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?". RAC Motoring Services Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia?. Operator: Doesn't the product give you a clue? Directory Enquiries Caller: "I'd like the number of the Argoed Fish Bar in Cardiff, please". Operator: "I'm sorry, there's no listing. Is the spelling correct?". Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off". Then there was the caller who asked for a knitwear company in Woven. Operator: Woven?. Are you sure?. Caller: "Yes. That's what it says on the label - Woven in Scotland". Caller: "I'd like the RSPCA please". Operator: "Where are you calling from?". Caller: "The living room". On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the number on". Computer Capers Tech Support: "I need you to right-click on the Open Desktop". Customer: "OK". Tech Support: "Did you get a pop-up menu?". Customer: "No". Tech Support: "OK. Right-Click again. Do you see a pop-up menu?". Customer: "No". Tech Support: "OK, sir. Can you tell me what you have done up until this point?". Customer: "Sure. You told me to write 'click' and I wrote 'click'". Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?". Customer: "Wow! How can you see my screen from there?". Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?". British Rail Customer: "How much does it cost to Bath on the train?". Operator: "If you can get your feet in the sink, then it's free". Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?". Operator: "Where did you get that number from, sir?". Customer: "It was on the door to the Travel Centre". Operator: "Sir, they are our opening hours".

Simon

Simon Report 27 Jan 2005 09:46

(See Below)