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getting access to a tree from 2013

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Carolyn

Carolyn Report 5 Jan 2020 01:37

Hi, Hope someone can help me. I searched FAQs in vain. I was a member in 2013 and have only just rejoined. Is there any way of getting back access to all the stuff I entered? Many thanks, Carolyn

SylviaInCanada

SylviaInCanada Report 5 Jan 2020 03:57

Contact Genes Reunited, they should be able to help you

[email protected]

They work Monday to Friday, ca 8:00 or 8:30 am to 4:00 or 4:30 pm, Monday to Friday

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Kense

Kense Report 5 Jan 2020 16:46

If you know the sign in name that you used before and the associated email address, then you should be able to use the forgotten password facility, which you are offered when you try to sign in.

If you deleted your old account then the tree will have gone.

You can try searching all member trees for someone who you know was in that tree. That should confirm that the tree still exists. You can then send your old tree owner a request to view that tree, which you will then receive on the old email address.