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membership

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Rosemary48

Rosemary48 Report 3 Feb 2019 19:07

Hi, I haven't been on genes reunited for a while. I am a gold member but cannot access the information on census unless i pay to view. I can't contact genes reunited to ask them why, I have been able to view the census before but not now, I'm puzzled. Thanks.

SylviaInCanada

SylviaInCanada Report 3 Feb 2019 19:24

use the following email address .....

[email protected]

GR staff work Monday through Friday, ca 8:30 am to ca 4:30 pm

They say they reply within 3business days.


However I do have to note that Gold Membership was done away with a couple of years ago ....... the only membership levels now are Platinum and Standard

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Caroline

Caroline Report 3 Feb 2019 21:03

Silly question if you haven't been on for a while have you been paying your yearly dues?? If not I believe you just become a standard free member so can do limited things.

AnninGlos

AnninGlos Report 3 Feb 2019 22:10

If a free members you can’t post on here. I guess they have been taking the money on continuous.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Kense

Kense Report 3 Feb 2019 22:49

Gold membership still exists for those who continue to renew at that rate, it is not available to members on different rates. See the T&C's.

I see on the copyright at the foot of the page, that Genes now admits to being owned by Findmypast Ltd, rather than Brightsolid which used to be there last year. That change actually happened some 3 or 4 years ago.