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How can i get Genes Reunited to contact me?

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Sarah

Sarah Report 13 Jan 2019 13:43

I had a problem with my computer and i need to change my passwords. However i cant do it on here as its not accepting my old pass word for me to change it to a new one. So i requested a forgotten password email but i had nothing from Genes Reunited so i contacted them under the HELP tab and emailed them last week and ive not had anything from them. So yesterday i emailed them again and ive kindly asked them to contact me. They receive my payments and let me know by email. I dont know what to do next. Has anyone else had this issue?

Many thanks for your time :-S

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 13 Jan 2019 13:46

How did you manage to post this thread ???

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

safc

safc Report 13 Jan 2019 13:56

hi

contact find my past

Call +44 (0)20 3326 6300

Our telephone support hours are between 9am and 5.30pm (GMT) Monday to Friday and we do our very best to answer all calls

i phoned them and they changed my pass word
it took about 5 minutes

Researching:
Abby says please do not send messages to safc, always reply on your thread, as Abby is just a paying member of genes reunited. helping other members. thank you.

Sarah

Sarah Report 15 Jan 2019 18:34

Hi, thank you for your replies.

Hi Shirley, I used another laptop that already had me logged into genesreunited, so i can get in and get to my tree. However if i log out of this on this laptop i wont get back in.

Hi Safc, Thank you for the information. I will give them a call tomorrow and see if they can help me.

Ive been a member of Genes for many years and i have spent many hours entering details and researching. I dont want to loose it now!

Thanks again
Sarah

Kay????

Kay???? Report 15 Jan 2019 19:14

Sarah,


Look at the very bottom of the page,,,,,,,,use the SITEMAP tab on the left ......t a facility is there for forgotten passwords and allows you to change them.