General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Findmypast DNA Banner

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Ancestry Subscribers

Login to Add Reply Watch This

Page 1 + 1 of 2

  1. «
  2. 1
  3. 2
ProfilePosted byOptionsPost Date

+++DetEcTive+++

+++DetEcTive+++ Report 15 Apr 2018 15:55

A number of .co.uk subscribers end up on .com through no action of their own.
That's what some of the complaints on FB have been about.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

LondonBelle

LondonBelle Report 15 Apr 2018 16:11

Andy,

I've just been in touch with Ancestry and they sent me the following link in an email; it worked for me hopefully it will do the same for you.

https://support.ancestry.co.uk/s/article/Managing-Your-Internet-Cache-and-Cookies-US-1460088562626483-2161?name=Managing-Your-Internet-Cache-and-Cookies-US-1460088562626483-2161&fromCase=1

The above is completely different to the Managing Cache & Cookies link that they sent me on the 6th so they have obviously updated it.

They must be having a problem with Firefox because she asked me which Browser I used. When I said Firefox she said have you tried Chrome. I have all my bookmarks on Firefox and didn't really want to change to Chrome on my laptop.



Hope it works :-)

Researching:
Give a dog a bone!

'Emma'

'Emma' Report 15 Apr 2018 16:54

I have Firefox also and no problems on Ancestry at all :-)

LondonBelle

LondonBelle Report 15 Apr 2018 17:12

They also asked me whether I was using a laptop or ipad.....the problem was on my laptop.

I would be interested to know whether it was either of these or both, Emma :-)

Researching:
Give a dog a bone!

'Emma'

'Emma' Report 15 Apr 2018 18:13

Laptop Belle :-)

LondonBelle

LondonBelle Report 15 Apr 2018 18:50

Trust you to be different, McM ;-) :-D :-D

Researching:
Give a dog a bone!

GlasgowLass

GlasgowLass Report 15 Apr 2018 21:03

I've been using Ancestry.uk this morning and it seemed to be working fine.
I made a few updates

When I returned to my tree later in the afternoon, a large amount of updates that i completed in the morning had simply disappeared ?

These were not all ancestry records, but births and marriages that I located elsewhere and added manually.

It's as if the site reset itself back to a few hours earlier ?

Researching:
Brannan/ McGrath/ Kerr/ Jordan/ Finnigan NI and Free State. Devlin/ Lamont / Lamond/ Fyfe/ Pollock/ Johnston/Struthers/ Smith. Scotland. Avi: Hand Fasting or Tying The Knot. Daughters wedding 2016

Page 1 + 1 of 2

  1. «
  2. 1
  3. 2