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GRO & Passwords

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ProfilePosted byOptionsPost Date

Margaret

Margaret Report 21 Nov 2007 14:59

Is this happening to anyone else?

I've not ordered a Certificate on-line for some time.

This afternoon I wanted to order 2 Certificates. I couldn't 'log in' because my Password was incorrect, though I can't imagine why. They have issued me a new Password but I still can't 'log in' - my new Password is still incorrect.

I could scream!

M. Steer

Heather

Heather Report 21 Nov 2007 15:16

Have you tried typing in the password rather than copying and pasting? Sometimes if you copy you add on a "space" at the end of the password which they will reject.

Sue In Yorkshire.

Sue In Yorkshire. Report 21 Nov 2007 15:24

Margaret

What you need to do is go into "My Details" and put in the password they have give you and then change it to a new password that you haven't used before.

Hope this helps.

Sue

Margaret

Margaret Report 21 Nov 2007 17:03

I've finally been able to gain access with my new Password. Unfortunately, I don't like the new Password they have given me, I shan't remember it in a million years.

'My Details' don't appear 'on screen'.

I want to go back to my original Password.

M. Steer

Ajwyorks

Ajwyorks Report 21 Nov 2007 17:10

On the screen you get once you have logged in there is a list of options near the top right.
'My details' is towards the bottom of the list

Andy

Not fast enough again lol

Margaret

Margaret Report 21 Nov 2007 17:51

I don't believe this!....

I've tried to access the GRO with my new Password - it's not, now, being accepted.

M. Steer

lazymazy

lazymazy Report 23 Nov 2007 16:24

Just a thought - make sure you haven't accidentally knocked Caps Lock on.

Oh, the number of times I've had passwords rejected and spent ages trying to log on and turning the air blue...when it's my poor typing skills to blame!

Margaret

Margaret Report 23 Nov 2007 17:08

Still can't log in. I guess I'll just have to ask for yet another Password.

How on earth was I able to order 2 Certificates, using my new Password but have since been unable to log in?

M. Steer