Genealogy Chat

Has anyone got any idea why GC wont accept my gedcom file? It keeps saying "no one in the file matches the owner of the tree" my tree is empty. I have tried contacting GC but they don't answer. The file has been changed to "ansel" with no luck. I am not a computer novice.

Robert, Your details on this site need to match with the forename, surname and year of birth of your entry in the Gedcom file. Crista

Yes name, date of birth, place of birth.

I wonder if the circa is causing you problems Crista

Hi Robert, I had this exact same problem! All details matched the owner exactly, but still wouldn't load. Check your home page! I was amazed to see that it said I had *2* names in my tree. They were both me!! No probs thought I-I'll just delete one. BUT they were both the *owner* of the tree!!! and couldn't delete either of them. The only way I could resolve it was to to get GC support to remove everything and re-register. I lost all my contacts and access to other trees. I was not impressed!! Debbie

Thanks Deb but thats not it I only have one name in my tree. I tried loading from gsp family tree with no success, so loaded this into PAF which accepted it. I exported it from there in different formats with no success at GC. It is probably something glaringly obvious but I am stumped!