Genealogy Chat

Norton can't remove this file and Google comes up with so many hits that I'm scared I'll do the wrong thing. I chose the name Phoenix after doing the wrong thing last time I got a trojan. Help, please!

I just googled this and the first hit was from Symantic. As you obviously have Nortons, I'd try the Symantic site. It does say it is easy to remove. I don't use Norton's so can't help I'm afraid. PS. I did send you a 'thank you' message for your help on Devon.

Visit Norton's website - this page in particular' http://www.symantec*.*com/security_response/writeup.jsp?docid=2006-061009-4441-99 Remember to remove the * from the address. Download the updates directly from the site.....Start your PC in SAFE MODE and then run a NORTON scan....starting PC in SAFE MODE will turn the trojan off - it's 'working' when the PC is running in regular mode - and this should allow for easy removal. Judy PS Symantic is Norton's site.....

Judy I know I'm being a complete prawn here. Going to the page suggested, I can't immediately find updates. On a just in case, I've gone through my own Norton and downloaded updates. I'm now being invited to restart. I think I'm right in saying that once I'm in safe mode I don't have access to the internet. Would my own Norton have all the necessary protection now? This is what I did last time (though I used AVG then) and I ended up without a computer for a month. Please say I'll be okay!

I think Brenda youd have to download the update specific to this trojan. Have you done that? Oh I see Judy is on the job, so Im sure she must know it will be ok when you are in safe mode. I think if you dont put it in that and take off your system restore you can end up just saving the trojan in the memory. Remember to put system restore back on afterwards though.

Phoenix let us know when you are safely back home.

Heather Thanks for responding. I can't remember where Judy actually is in the states, but I suspect that she's in bed at the moment. Symantic doesn't actually offer a specific download. So far as I can judge, bloodhound is a generic term for unknown infections. (Though me, what do I know!) My computer has just done a full scan without spotting a virus at all. Last time I was fine until I rebooted, then it would only work in safe mode. I'm just terrified of doing the wrong thing.

According to the Norton site, you will be covered and protected from this malicious file by the updates downloaded from Norton themselves as of last June. Have you got your Norton set up to automatically download updates ??? Ron www.genealogyprinters*com

Just saw your last reply, first you said Norton couldn't get rid of it now you say Norton can't find it, is this correct. Ron www.genealogyprinters*com

Phoenix, you are going to have to stop downloading piccies of nude men! Glen does a very cheap web cam service if you are interested. Have you sorted it yet, I couldnt bear not being able to chat to you. Ron is on the job now, Im sure it will be sorted.

Are you back safe Bren???????????/

I would say that if your Norton can't find anything then you haven't got a virus. What were you doing when it reported this bloodhound wotsit? Reading e-mails or surfing the web? Perhaps you were browsing the net and Norton didn't like something on the web page and flashed a warning up? As long as your virus definitions are up to date and you have done a full scan and it is reporting that you are clean, then I don't think you have too much to worry about. Cheers, Horatia

Im getting a bit worried about Phoenix now.

Sorry to take so long in replying, guys. Ron, I saw an update taking place this week, so I ought to have been covered. I think, Like Horatia says, that I am okay. My Norton did an automatic scan and I've just done completed another scan via the Symantic website, which also is okay, but took forever. Not impressed, as I could have been doing more things that staying glued to a screen. (Horatia, would you be surprised to know that I was on GR when it happened? I did have a couple of Ancestry windows open, mind you) Heather, he was not naked! The highly respectable Duke of Edinburgh, born 1844. A deeply suspicious picture though, as his jacket is done up the girls' way. Were Victorian men ambidextrous like that? How do I google for this, without getting into more trouble!

Is that what they called it back then, 'ambidextrous'? Glad you are back safe.

The Norton / Symantec site advises Symantec antivirus products exclusively use the virus name Bloodhound.NsAnti when a potentially unknown threat is found using Symantec Bloodhound technology. Bloodhound technology consists of heuristic algorithms used to detect unknown threats. A file detected as Bloodhound.NsAnti is likely to be a new, packed, 32-bit Windows threat. Now given that this is rather unhelpful, other sites confirm that this is possibly a Trojan Horse / Worm and a spyware rather than a virus, but the threat to your computer is low

Tip: If ever you do an online virus scan from a website or even your own virus scanner which is resident on your PC, you can speed up the scan by emptying your temporary internet files before you begin. It gives the scanner less files to look at! Also, by emptying your temp internet files, you may just get rid of the nasty that caused the alert in the first place! ;-) Cheers, Horatia

Go into Norton then into Options and set it to update once a week, Norton usually issues updates every Wednesday, I've got mine set to do it every Friday night at 8 o'clock, the PC has obviously go to be on but mine always is on Friday night, while it's doing it's update you can minimise the window and carry on working or browsing. Carol (Rons better half) www.genealogyprinters*com