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Ancestry Website Problems

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ProfilePosted byOptionsPost Date

Unknown

Unknown Report 19 Apr 2007 12:42

Still having problems with the Ancestry website - is anyone else out there struggling with it too, or am i just jinxed at the mo?

Unknown

Unknown Report 18 Apr 2007 21:39

Corresponded with support at ancestry, but they weren't able to help me much - just suggested it was likely to be a firewall issue on my pc - yet it was working fine yesterday morning - nothings changed on my PC that I know of and I can view everything else on the website, except the family trees. Have turned firewall off and accepted all cookies etc....still no good, so I don't think it's my PC otherwise I'd have more problems on other websites too I'm sure. Now I can't log on to either the UK or the US website - so I'm off to watch telly instead and perhaps have some chocolate to make me feel better.....hope tomorrow will bring good news.

Yummy-Mummy

Yummy-Mummy Report 18 Apr 2007 21:05

glad its not only me. i'm mainly having problems when i try to pics and certs.

Karen

Karen Report 18 Apr 2007 19:11

I've found Ancestry to be really slow the last couple of days....hopefully it will sort itself out really soon! Karen

Unknown

Unknown Report 18 Apr 2007 13:38

Interesting! Have logged on via the american ancestry.com site and can now view my tree - so looks like it's a UK link that's the problem.

Thelma

Thelma Report 18 Apr 2007 12:53

Just had a look.Mine is working normally.

Unknown

Unknown Report 18 Apr 2007 11:51

Mmmn yes, I've had it come up before when they're doing maintenance - usually a picture of a boy and message to 'check back soon', but this is different, it's just like when a website has gone down altogether, except it's only the 'my ancestry' section where the family trees are and it's been like this for the last 15 hours so I wondered whether it was just me or if anyone else had the same problem. If others can't access that part of the website then I know it isn't anything to do with my computer settings and most likely the website itself that's the problem. I've now got 'errors on page' on this site too...

Heather

Heather Report 18 Apr 2007 10:42

Michelle, just try again later - ancestry often go off line if they are adding info etc.

Unknown

Unknown Report 18 Apr 2007 09:49

Is anyone having problems viewing family trees online at ancestry.co.uk? I can't access my own tree, nor anyone else's - just keep getting page cannot be displayed - it worked ok yesterday morning, but started playing up in the evening and still not right this morning. All other pages seem to work for searching etc.