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Top tip - using the Genes Reunited community

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Help with Genesreunited

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Robin

Robin Report 8 May 2007 07:43

Can anybody help me. I have been having problems with this site for some time, not being able to view certain areas. Now since the old style tree has been removed I can no longer access my own tree. I have tried pressing Control and F5 as they suggest but nothing happens. I have also tried the contact us section but that just freezes up when I try to send my query. Any suggestions? Thanks Robin

joysie4

joysie4 Report 8 May 2007 08:07

Hi Just a thought when I get problems like connecting I always scan my computer for viruses its worth a try have you always had problems mine works okay Joyce

Researching:
Mc Dowells Portsmouth .& Devon & .Ireland .Scotland Garthland Macdowalls Dumbrells Lewis /South Malling Sussex

Cheshiremaid

Cheshiremaid Report 8 May 2007 09:45

Go onto you homepage and enter your tree from there....click on the box on the page...this is the only way I can get into mine. Linda

LindaG

LindaG Report 8 May 2007 10:04

It is always worth doing a bit of PC hosekeeping if you get problems like this: In Internet Explorer go to Tools > Internet Options From there click on the Delete Files button - you get a window asking what you want to delete. Click on Delete for Temporary Files and Folders and then wait - be patient it may take some time! Then go to Delete Cookies and Delete those too. This will not harm your PC and will not delete vital data. It will make Internet Explorer a bit quicker and may well sort your problem out. Lin