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GR connectivity problems FIXED, NEED HELP???
Profile | Posted by | Options | Post Date |
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Brit | Report | 18 Oct 2009 16:55 |
Hi has anyone else had this problem? I cannot stay connected to GR if I switch pages. e.g. if I try to access my tree and have been on this board I have to sign in again, two and three times, on the sign in page. I have checked the remember me tab. |
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Audrey | Report | 18 Oct 2009 21:15 |
Hi Brit, |
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Brit | Report | 18 Oct 2009 21:17 |
Well at least I am not alone in this Audrey. GR don't seem to be able to suggest anything but I am sure it has to be something to do with their setup. I will go online with aol and see what they have to say though. Will let you know. |
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Audrey | Report | 18 Oct 2009 21:18 |
Thanks Brit! |
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Brit | Report | 19 Oct 2009 01:32 |
Hi Audrey just had a couple of sessions with aol, I have pm'd you. |
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Susan | Report | 19 Oct 2009 08:53 |
Hi all, I have exactly the same problem with aol; it started a couple of weeks ago I think. I have a solution, but not a cure! Try using Internet Explorer instead, it works for me. I can stay permanently signed on and go from section to section without any trouble. |
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InspectorGreenPen | Report | 19 Oct 2009 09:23 |
It sounds like an aol problem. You browser isn't retaining your log-in and password details. I haven't used aol for years so don't have a copy of their browser, but is there a setting somewhere which needs changing? |
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Trevor | Report | 19 Oct 2009 11:02 |
your not alone i also use aol so looks like its an aol problem i came in through internet explorer this time and it seems to be ok good luck |
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Brit | Report | 19 Oct 2009 11:38 |
Hi everyone I had two lengthy sessions with aol Help yesterday (AAARGH!) and the problem is finally fixed!! If anyone else has this problem pm me and I will send you the transcripts of the sessions so you can fix yours too. I can get right on to the site this morning with no signing in at all. Rgds |
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InspectorGreenPen | Report | 19 Oct 2009 14:38 |
Brit, |
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Brit | Report | 19 Oct 2009 16:41 |
Hawkwind, Yes it is an AOL problem. It involved clearing footprints and enabling tunneling. Would that apply to other browsers too I wonder? |
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InspectorGreenPen | Report | 19 Oct 2009 16:53 |
Thanks for that. It probably doesn't affect other browsers in the same way as they work differently to AOL. |
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Susan | Report | 20 Oct 2009 17:05 |
Brit, I would ask for the solution except for the fact that I've had this problem with aol before! |