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can someone tell me please

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ProfilePosted byOptionsPost Date

malyon

malyon Report 24 Jan 2015 22:03

hi can some one tell why is it that when i want to veiw my keep safe items they want me to pay credits to look when i have already paid thank you

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 24 Jan 2015 22:40

I have standard membership and havent paid to put things in keepsafe .as far as I can remember.

Just gone to take a look and gone straight into them with no problems

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

malyon

malyon Report 24 Jan 2015 22:44

hi
i should have said saved records one or two i could look at but others not seems a bit odd to me most are census records

Rambling

Rambling Report 24 Jan 2015 22:45

The photo's I have uploaded from my PC to 'Keepsafe' are fine, but records I purchased when I rec' 50 free credits are all coming up that I need to pay more credits to view, they are largely from British newspaper archive and British Army Service Records 1760-1915.

Researching:

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 24 Jan 2015 22:48

Got a feeling if you uploaded them from genes they are only viewable for a set time after which they are time expired and you have to pay again

Think I saw this one time on another similar enquiry

someone else may say or nay to this :-S

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

malyon

malyon Report 24 Jan 2015 22:49

thats what happened to me seems unfair

Rambling

Rambling Report 24 Jan 2015 22:54

Just noticed this, while I was looking at the 'credits' page

"Automatically top up your credits"

I did not at any time tick this in the affirmative...and yet there it was ticked :-|

Researching:

malyon

malyon Report 24 Jan 2015 23:51

same here very crafty

SylviaInCanada

SylviaInCanada Report 25 Jan 2015 01:06

Shirley~ is quite correct ........................


records that you have looked at on GR using credits are only available for a very short period of time, then you have to use more credits to look at therm again


Moral of this story .......................


download or copy all such records to your own computer!!





GR is not alone in doing this sort of thing, by the way!!

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

HeyJudeB4Beatles

HeyJudeB4Beatles Report 25 Jan 2015 07:21

Yes this happened when I first joined ancestry...all my censuses disappeared when I let the subscription lapse :-(

Researching:
Cording/Llewellyn/Hyde/Homer/Pattie/Irvine/Hunt/Mead

+++DetEcTive+++

+++DetEcTive+++ Report 25 Jan 2015 10:34

Records purchased with credits are only accessible for 90 days from the date the credits were paid for.
When you find and save them using a Platinum sub, if that lapses, so does the ability to view those records.

As Jude says, Ancestry have the same policy.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Jacqueline

Jacqueline Report 25 Jan 2015 10:45

Another moral.....read the T&C's of any site to which you subscribe.


They are there for your information, and you can't blame the site owners for perceived problems if you fail to read them

Researching:
To add feedback, use the white box below, headed 'ADD YOUR REPLY'. Do NOT, please, click on my name unless asked to do so. Do NOT use 'marked as answered' unless your query has been FULLY resolved It is NOT there to indicate that you have sent a message to anyone who posts on the thread, or that you have posted a response on the thread